Service & Support

Support scope

What we do for you, and when

Four stages, from the first email to the second year of operation.

01

Project consultation

We size the machine to the building: payload, height, cage or deck configuration, mast layout and power supply. You receive a configuration drawing and a load chart, not just a price.

02

Erection support

Installation and mast layout drawings, wall tie schedules and commissioning checklists. Where required, our engineers can supervise first erection on site.

03

Training

Operator and maintenance training covering daily checks, safe operating practice, fault codes, brake and safety gear inspection, and rack lubrication.

04

Spares & service

Parts identified from the parts book or from a photograph of the component, quoted quickly and dispatched with the correct fixing kit.

Documentation

Paperwork that supports the site file

Hoists and platforms are inspected and certified locally, and inspectors expect documentation. We supply a complete pack in English with every machine:

Operation and maintenance manual
Installation, erection and dismantling instructions
Mast layout drawing and wall tie schedule
Load chart and duty table for the delivered configuration
Spare parts catalogue with exploded views
Electrical and hydraulic schematics
Material and test certificates for load-bearing components
Pre-delivery inspection and test report

Where your market requires third-party inspection before shipment, we arrange it and include the report in the shipping documents.

Function test before third-party inspection

Machine assembled for customer acceptance

Customer acceptance check on a complete hoist package

Maintenance

Care that keeps the machine in service

Recommended intervals for a machine on normal site duty. Adjust for dusty, coastal or high-cycle operations.

Typical maintenance schedule
Interval	Tasks
Daily (operator)	Visual inspection, door interlocks, emergency stop test, limit switch function, unusual noise check
Weekly	Rack and pinion lubrication, bolt torque check on mast splices and wall ties, guide roller condition
Monthly	Brake air gap and wear check, safety gear function test, control panel inspection, cable and trolley condition
Annually / 1,000 h	Full inspection of load-bearing components, motor insulation test, gearbox oil change, safety device recertification support
After a safety activation	Full inspection of safety gear, rack and drive before returning the machine to service

Always follow the manual supplied with your machine and any local statutory inspection requirements.

Spare parts

Parts identified correctly the first time

Give us the machine type and serial number, or send a photograph with a tape measure in shot. We confirm the reference against the parts book and the build record, then quote with a lead time you can plan around.

Wear parts in stock

Pinions, guide rollers, brake linings, limit switches, seals and lubricants held for immediate dispatch.

Assemblies to order

Drive units, safety gears, control panels and landing door sets built from the same drawings as the original.

Fleet kits

Recommended spares kits sized for a single machine or a rental fleet, priced as a package.

Send a parts request Browse accessories

FAQ

Service questions we are asked most

Do you provide engineers on site abroad?

Yes. We can send a commissioning engineer or a training supervisor to your site or yard, or train your team at our factory. Travel, accommodation and duration are agreed in the quotation so there are no surprises on the invoice.

How fast are spare parts delivered?

Stocked wear parts are normally dispatched within a few working days of order confirmation. Assemblies built to order, such as drive units or complete door sets, have longer lead times that we confirm at the time of quotation.

Can you supply documentation in another language?

The standard documentation pack is in English. Manuals can be provided in other languages on request, either translated by us or using your own translation against our English master.

What happens if a machine is damaged in transit?

Every package is photographed before container doors are closed, and the loading plan is documented. Send us the damage report with photographs on arrival, and we will identify the affected parts and arrange replacements quickly.

Do you support older machines not bought from you directly?

In many cases yes. Rack and pinion systems share a great deal of common geometry. Send us photographs and dimensions of the mast, rack and drive unit and we will check interchangeability before quoting.